IMATE PHONE FREE

To prevent such events, please comply with the following guidelines: Several events can cause a failure to connect a call, or disconnection of a call in progress. At the 14 minute mark you will get a prompt letting you know that you have 1 minute left. The maximum length of a call is 15 minutes. Once the inmate purchases phone minutes he/she may call whoever they wish as long as the numbers have not been blocked. This call type will be announced as вЂњa call at no cost to youвЂќ however, acceptance is still required. This means you may add money to the inmateвЂ™s commissary account and the inmate may purchase phone minutes inside the facility. ICSolutions also provides customer service information through e-mail, at at the Gaston County Jail we are setup for inmate Debit Calling. When purchasing prepaid phone services through a mail-in purchase, please be sure to include with your payment, your name, address and the designated telephone number you wish to receive calls.Д¬ustomer Service is available 24 hours a day, 7 days a week.

Mail: If you want to purchase prepaid phone services for a Prepaid Account using a check or money order, please mail to:ДЄttn: Customer Service Department/Prepaid Account.

Phone: You may call ICSolutions customer service using this toll-free number 1(888)506-8407.

Online: Click here to be taken to online prepaid services.

There are three easy ways to purchase prepaid phone services: All calls are subject to monitoring and recording. Once you have blocked a call the only way to have it removed is by contacting an administrator at the facility. If you choose to block the call you will not receive calls from that particular inmate anymore. To refuse a call you simply вЂњHang upвЂќ the phone. After the 60 second call is done you will be transferred to an operator to setup a phone account with ICSolutions.

IMATE PHONE FREE

This complimentary call is free of charge and can only be used one time per inmate per number. When you press 5 and accept the call there will be a 60 second complimentary call provided by IC solutions. You may accept the call, refuse the call or block the call. When an inmate calls you from our facility you will hear a voice prompt letting you know that an inmate from the Gaston County Jail is trying to call.

The Gaston County JailвЂ™s inmate phone system is hosted by ICSolutions.

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